1. Privacy Policy
Effective Date: January 01, 2010
Last Updated: June 28, 2026
Privacy at a Glance
- TE Certified Electrical, Plumbing, Heating & Cooling collects information needed to respond to inquiries, schedule electrical services, dispatch technicians, process payments, provide customer support, improve our website, and communicate with customers.
- We do not sell personal information in the traditional sense. Certain advertising and analytics technologies may be considered “sharing” or targeted advertising under some state privacy laws.
- We use cookies, pixels, tags, analytics tools, advertising tools, call tracking, scheduling tools, customer communication tools, and similar technologies.
- We may use AI-assisted tools to help with chat, voice, call summaries, appointment routing, message drafting, and customer support.
- You can manage cookie preferences through the Cookie Settings link on our website and may contact us to exercise applicable privacy rights.
Scope of This Privacy Policy
This Privacy Policy explains how TE Certified Electrical, Plumbing, Heating & Cooling collects, uses, discloses, stores, and protects information when you visit https://www.tecertifiedelectricians.com, request service, call us, text us, use live chat, submit forms, schedule appointments, request estimates, apply for employment, interact with our advertising, or otherwise communicate with us.
This Privacy Policy does not apply to third-party websites, platforms, applications, or services that we do not own or control. Those third parties are responsible for their own privacy practices.
Information We Collect
| Category | Examples | Typical Purpose |
| Identifiers | Name, email address, phone number, mailing address, service address, billing address, customer ID, account identifiers | Scheduling, dispatch, service delivery, billing, customer support, warranty records, communications |
| Contact and service information | Appointment requests, service history, job notes, property access information, technician notes, estimate details, invoice details | Providing electrical services, preparing estimates, fulfilling appointments, maintaining records |
| Commercial information | Services requested or purchased, payment status, transaction history, coupons, promotions, financing interest or applications where applicable | Billing, accounting, customer support, marketing, warranty and service records |
| Payment information | Payment card details or bank/payment information submitted through third-party processors; transaction confirmation details | Processing payments and preventing fraud. We generally do not store full payment card numbers when payments are handled by payment processors. |
| Communications | Phone calls, texts, voicemails, emails, chat transcripts, form submissions, review requests and responses | Customer service, appointment reminders, quality assurance, dispute resolution, marketing where permitted |
| Internet or device activity | IP address, browser type, device identifiers, pages viewed, referring/exit pages, interaction data, cookies, pixels, tags, session recordings or heatmaps if enabled | Website functionality, analytics, security, advertising, conversion measurement, website improvement |
| Approximate location | Approximate city/region from IP address, service address, appointment location | Service area verification, dispatch, fraud prevention, analytics, advertising |
| Audio or visual information | Call recordings, voicemail, photos or videos you provide related to a service issue, website chat content | Customer service, training, quality assurance, service documentation |
| Employment applicant information | Resume, employment history, education, skills, certifications, licenses, references, background-screening information where permitted | Recruiting, hiring, compliance, workforce administration |
| Inferences | Preferences, service interests, marketing segments, likely service needs based on site activity or past service history | Improving services, customer experience, marketing, advertising, and personalization where permitted |
| Sensitive personal information | Information such as precise geolocation, account logins, payment information, or other sensitive categories only when actually collected and permitted | Limited business purposes such as service delivery, payment, security, compliance, or other purposes allowed by law |
How We Collect Information
- Directly from you when you call, text, email, chat, submit a form, schedule service, request an estimate, pay an invoice, apply for a job, or otherwise communicate with us.
- Automatically when you visit our website through cookies, pixels, tags, analytics tools, advertising tools, log files, and similar technologies.
- From service providers and business partners such as scheduling platforms, call tracking providers, marketing platforms, advertising networks, customer relationship management tools, payment processors, review platforms, and analytics providers.
- From publicly available sources, where permitted, such as public reviews, business directories, property records, social media pages, and similar sources.
How We Use Information
- Respond to inquiries and provide customer support.
- Schedule, dispatch, perform, document, and follow up on electrical services.
- Send appointment confirmations, technician arrival notifications, invoices, review requests, service reminders, and related communications.
- Process payments, refunds, financing requests, collections, accounting, and fraud prevention.
- Operate, maintain, protect, personalize, and improve our website and services.
- Measure advertising performance, website traffic, conversions, and customer engagement.
- Send marketing communications where permitted by law and subject to your opt-out choices.
- Use AI-assisted technologies for chat, voice, message routing, response drafting, call summaries, quality assurance, and business operations.
- Recruit, evaluate, and hire employees or contractors.
- Comply with legal obligations, enforce our rights, resolve disputes, and protect safety and security.
Cookies and Tracking Technologies
We use cookies and similar technologies, including pixels, tags, scripts, local storage, analytics tools, advertising technologies, call tracking, and conversion tracking. These technologies help operate the website, remember preferences, analyze website use, improve performance, prevent fraud, measure advertising effectiveness, and deliver relevant advertising.
Where required, we use a consent management platform such as CookieSmart to request, record, and manage cookie consent. You may change your cookie preferences at any time using the Cookie Settings link available on the website.
| Cookie Category | Description | Examples |
| Necessary | Required for website security, core functionality, page navigation, consent management, and service-request functionality. | Security cookies, consent records, form functionality, load balancing |
| Preferences | Remember choices you make, such as region, form preferences, or display settings. | Saved preferences, language or location settings |
| Statistics / Analytics | Help us understand how visitors use the website and how to improve it. | Google Analytics 4, Microsoft Clarity, analytics events, page performance data |
| Marketing | Used for advertising, remarketing, lead attribution, conversion measurement, and personalized or targeted ads. | Google Ads, Meta Pixel, remarketing pixels, call tracking, conversion tags |
Google Consent Mode and Advertising Signals
If Google tags are used, we may configure Google Consent Mode so Google products receive consent signals that reflect your cookie choices. Consent Mode is not a cookie banner by itself; it works with the cookie banner or consent management platform to adjust how Google tags behave based on the visitor’s consent settings.
Call Tracking, Call Recording, and Communications
We may use call tracking numbers, call analytics, voicemail, and call recording or monitoring technologies for customer service, appointment scheduling, quality assurance, training, dispute resolution, advertising measurement, and business operations. If required by law, we will provide notice or obtain consent before recording calls.
SMS, Email, and Marketing Communications
If you provide your phone number or email address, we may contact you about your inquiry, appointment, estimate, service visit, invoice, warranty, review request, or related customer service matter. We may also send promotional communications where permitted by law or with your consent.
You may opt out of marketing emails by using the unsubscribe link in the email. You may opt out of SMS messages by replying STOP where supported. Message and data rates may apply. Transactional or service-related communications may continue where permitted by law, even if you opt out of marketing messages.
AI-Assisted Technologies
We may use artificial intelligence and automated technologies to assist with customer communications, website chat, voice interactions, call summaries, appointment routing, lead qualification, message drafting, review response assistance, service recommendations, quality assurance, and internal business operations. AI tools may process information you provide through forms, chats, calls, texts, emails, or other communications.
We do not intend to use AI to make decisions that produce legal or similarly significant effects about consumers without appropriate human involvement. Do not submit sensitive information through chat or AI-assisted tools unless needed for your service request.
How We Disclose Information
We may disclose personal information to service providers, contractors, business partners, and other third parties that help us operate our business, provide services, communicate with customers, analyze performance, advertise, process payments, maintain security, and comply with law.
| Recipient Type | Examples of Services |
| Scheduling and field service platforms | Online booking, dispatch, customer records, technician notes, service history |
| Payment processors and financing providers | Payment authorization, payment processing, fraud prevention, financing applications |
| Communications providers | Phone, SMS, email, chat, call tracking, appointment reminders, review requests |
| Marketing and advertising providers | Google Ads, Local Services Ads, remarketing, lead attribution, campaign measurement |
| Analytics and website tools | Google Analytics, Google Tag Manager, Microsoft Clarity, heatmaps, performance monitoring |
| Cloud and technology vendors | Hosting, security, databases, backups, support tools, website infrastructure |
| Review and reputation platforms | Review requests, review display, review monitoring, feedback forms |
| Professional advisors and authorities | Lawyers, accountants, insurers, law enforcement, regulators, courts when required |
Selling, Sharing, and Targeted Advertising
We do not sell personal information in the traditional sense of exchanging personal information for money. However, some privacy laws define “sale,” “sharing,” or “targeted advertising” broadly. If we use advertising or analytics technologies that disclose identifiers, device information, internet activity, or similar information to advertising platforms for cross-context behavioral advertising, that may be considered “sharing” or targeted advertising under certain laws.
Where required, you may opt out of sale, sharing, or targeted advertising through our Cookie Settings link, a “Do Not Sell or Share My Personal Information” link, a recognized opt-out preference signal where required, or by contacting us.
Sensitive Personal Information
We do not use sensitive personal information to infer characteristics about you. If we collect sensitive personal information, we use it only for purposes permitted by law, such as providing requested services, processing payments, maintaining security, preventing fraud, or complying with legal obligations.
Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods may vary depending on the type of information, the nature of our relationship with you, legal requirements, accounting rules, warranty obligations, dispute resolution, fraud prevention, and business needs.
| Information Type | Typical Retention Approach |
| Customer service records | Retained while you are a customer and as needed for warranty, service history, dispute resolution, and business records. |
| Invoices and payment records | Retained as needed for accounting, tax, audit, fraud prevention, and legal compliance. |
| Calls, chats, texts, and emails | Retained as needed for customer service, training, quality assurance, dispute resolution, and legal compliance. |
| Website analytics and advertising data | Retained according to platform settings, consent choices, business needs, and applicable law. |
| Job applicant records | Retained for recruiting, hiring, legal compliance, and workforce administration, then deleted or de-identified when no longer needed. |
| Cookie consent records | Retained as needed to document consent and comply with applicable law. |
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. These may include HTTPS, access controls, role-based permissions, secure hosting, backups, monitoring, employee training, vendor controls, and other security measures. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Children’s Privacy
Our website and services are intended for homeowners, property managers, businesses, and adults seeking electrical services. They are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.
International Visitors
Our website and services are intended for users located in the United States. If you access the website from outside the United States, you understand that your information may be processed in the United States, where privacy laws may differ from those in your location.
Your Privacy Rights
Depending on where you live, you may have rights to request access to personal information, correction of inaccurate personal information, deletion of personal information, portability of certain information, restriction or opt-out of targeted advertising, opt-out of sale or sharing, limitation of certain sensitive personal information uses, and appeal of certain decisions.
To submit a request, contact us at info@tecertifiedelectricians.com, 770-667-6937, or 9800 Old Dogwood Rd, Roswell, GA 30075 We may need to verify your identity before responding. Authorized agents may submit requests where permitted by law, subject to verification and proof of authority.
Policy Updates
We may update this Privacy Policy from time to time. The Last Updated date at the top of the policy indicates when it was last revised. Changes are effective when posted unless otherwise stated.
Contact Us
Questions or requests may be directed to:
TE Certified Electrical, Plumbing, Heating & Cooling
Website: https://www.tecertifiedelectricians.com
Email: info@tecertifiedelectricians.com
Phone: 770-667-6937
Mail: 9800 Old Dogwood Rd, Roswell, GA 30075
2. California Privacy Notice
This California Privacy Notice supplements the Privacy Policy and applies to California residents where the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies to our business. If TE Certified Electrical, Plumbing, Heating & Cooling is not a covered business under the CCPA/CPRA, this notice may still be used as a transparency disclosure, but legal counsel should confirm whether statutory obligations apply.
California Categories Collected
| CCPA Category | Examples We May Collect | Disclosed for Business Purpose | May Be Shared for Targeted Ads |
| Identifiers | Name, address, email, phone, IP address, customer ID | Yes | Yes, for online identifiers/ad data where enabled |
| California customer records information | Contact details, payment-related information, service records | Yes | No, except as advertising identifiers where applicable |
| Commercial information | Service history, purchases, estimates, invoices | Yes | Potentially, for ad measurement/audience activity |
| Internet or network activity | Website visits, page views, clicks, referral data, cookie IDs | Yes | Yes, where marketing cookies are enabled |
| Geolocation data | Approximate IP location; service address | Yes | Potentially, approximate location for ads/analytics |
| Audio, electronic, visual information | Call recordings, voicemails, chats, texts, uploaded images | Yes | No |
| Professional or employment information | Applicant resumes, work history, licenses, certifications | Yes | No |
| Inferences | Likely service interests, marketing preferences | Yes | Potentially, for marketing/advertising |
| Sensitive personal information | Payment information, account credentials if submitted, precise location only if collected | Yes, limited purposes | No |
Sources of Personal Information
- You directly
- Your devices and browser
- Cookies and tracking technologies
- Service providers and business partners
- Advertising and analytics platforms
- Publicly available sources
Business or Commercial Purposes
- Providing electrical services and customer support
- Scheduling, dispatch, billing, and payment processing
- Advertising, marketing, analytics, and conversion tracking
- Security, fraud prevention, and legal compliance
- Recruiting and hiring
- Business operations and service improvement
California Rights
- Right to know what personal information we collect, use, disclose, sell, or share.
- Right to access specific pieces of personal information, subject to exceptions.
- Right to delete personal information, subject to exceptions.
- Right to correct inaccurate personal information.
- Right to opt out of sale or sharing of personal information.
- Right to limit the use and disclosure of sensitive personal information where applicable.
- Right to non-discrimination for exercising privacy rights.
How to Exercise California Rights
Submit a request by contacting info@tecertifiedelectricians.com, 770-667-6937, or using the privacy request form described in Section 8 of this document. We may verify your identity by matching information you provide with information we maintain. Authorized agents must provide proof of authorization and may be subject to additional verification requirements.
Do Not Sell or Share My Personal Information
We do not sell personal information for money. If our advertising, analytics, or tracking technologies constitute “sharing” or targeted advertising under California law, California residents may opt out using the Cookie Settings link, a Do Not Sell or Share My Personal Information link, or by contacting us. Where required, we will also honor recognized opt-out preference signals, such as Global Privacy Control, in a frictionless manner for the browser or device sending the signal.
Notice of Financial Incentives
If we offer coupons, discounts, promotions, loyalty programs, referral programs, or similar benefits in exchange for personal information, we will provide any legally required notice of financial incentive at the time of collection. Participation will be voluntary and subject to the terms provided with the offer.
California Shine the Light
California residents may request information about certain disclosures of personal information to third parties for their direct marketing purposes where applicable. Contact us using the information listed above.
3. Cookie Policy
This Cookie Policy explains how TE Certified Electrical, Plumbing, Heating & Cooling uses cookies and similar tracking technologies on https://www.tecertifiedelectricians.com.
What Are Cookies?
Cookies are small text files stored on your browser or device. Similar technologies include pixels, tags, scripts, SDKs, local storage, tracking URLs, server logs, call tracking, and conversion tracking technologies.
Cookie Categories
| Category | Purpose | Consent Handling |
| Necessary | Site security, consent management, form operation, scheduling functionality, fraud prevention, load balancing | Usually active by default because the site cannot function properly without them |
| Preferences | Remember user choices and improve convenience | Enabled based on consent where required |
| Statistics / Analytics | Measure website performance, traffic, pages viewed, form starts/submissions, calls, and conversion paths | Enabled based on consent where required |
| Marketing | Remarketing, ad personalization, conversion tracking, campaign attribution, social media advertising | Enabled based on consent where required |
Cookie Smart Consent Management
We may use Cookie Smart or a similar consent management platform to scan the website, categorize cookies, display a cookie banner, store consent records, and allow users to change cookie preferences. The Cookie Settings link should appear in the website footer and remain available on every page.
How to Change Cookie Preferences
- Click the Cookie Settings link in the website footer.
- Review the cookie categories.
- Turn categories on or off where available.
- Save your preferences.
- You may also use browser settings to block or delete cookies, but doing so may affect site functionality.
Do Not Track and Opt-Out Preference Signals
Some browsers offer Do Not Track or opt-out preference signals. Because these standards vary, our response may depend on applicable law and technical capability. Where legally required, we will honor recognized opt-out preference signals such as Global Privacy Control for sale/sharing or targeted advertising opt-outs.
4. SMS Terms & Privacy Notice
This SMS Terms & Privacy Notice applies when you provide a mobile phone number to TE Certified Electrical, Plumbing, Heating & Cooling or otherwise consent to receive text messages from us.
Types of Messages
- Appointment confirmations and reminders
- Technician dispatch and arrival updates
- Estimate, invoice, payment, or service follow-up messages
- Customer support messages
- Review and feedback requests
- Promotional or marketing messages where permitted by law or with consent
Consent
By providing your mobile number and opting in where required, you agree that we may send text messages using automated or non-automated technology. Consent to marketing text messages is not required to purchase services. Message frequency varies.
Opt-Out and Help
You may opt out of text messages by replying STOP. After you reply STOP, we may send one confirmation message and then stop sending texts to that number unless you opt in again. For help, reply HELP or contact us directly.
Rates, Carriers, and Delivery
Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Message delivery depends on your carrier and mobile device.
SMS Data Sharing
We do not sell SMS consent or mobile opt-in data. We may disclose SMS-related information to service providers that help deliver messages, manage consent, maintain records, provide customer support, and comply with law. SMS opt-in data should not be shared with third parties for their independent marketing purposes.
Recommended Website Form Disclosure
By submitting this form and providing your phone number, you agree that TE Certified Electrical, Plumbing, Heating & Cooling may call or text you about your request, appointment, service updates, and related matters. Message and data rates may apply. Message frequency varies. Reply STOP to opt out and HELP for help. Consent is not required to purchase services. See our Privacy Policy and SMS Terms.
5. AI and Automated Technology Disclosure
TE Certified Electrical, Plumbing, Heating & Cooling may use AI-assisted and automated technologies to support customer service, scheduling, call handling, lead routing, website chat, message drafting, call summaries, review response assistance, quality assurance, and internal operations.
How AI May Be Used
| Use Case | Description | Human Oversight Recommendation |
| Website chat | AI may help answer common questions, collect service details, qualify requests, and route customers. | Escalate urgent, complex, billing, legal, safety, or complaint issues to a human. |
| Voice assistant | AI may help answer calls, gather information, route calls, or assist outside business hours. | Provide clear notice where required and allow transfer/escalation. |
| Call summaries | AI may summarize calls or messages for customer service and recordkeeping. | Review for accuracy before relying on summaries for disputes or important decisions. |
| Message drafting | AI may draft replies, review responses, or customer support messages. | Human review before sending sensitive or high-impact messages. |
| Marketing analysis | AI may help analyze lead sources, campaigns, service trends, and website performance. | Avoid using sensitive information or making unsupported claims. |
AI Limitations
AI tools can make mistakes or misunderstand context. Customers should not rely on AI responses for emergency instructions, safety-critical decisions, legal advice, financial advice, or electrical code determinations. For urgent electrical hazards, customers should call the company or emergency services as appropriate.
Data Submitted to AI Tools
Information submitted through chat, voice, forms, calls, texts, or emails may be processed by AI-assisted tools or service providers. Do not provide unnecessary sensitive personal information through AI chat or messaging tools.
Automated Decision-Making
We do not intend to use AI or automated processing to make decisions that produce legal or similarly significant effects about consumers without appropriate human involvement.
6. Website Terms of Use
Acceptance of Terms
By accessing or using https://www.tecertifiedelectricians.com, you agree to these Website Terms of Use. If you do not agree, do not use the website.
Website Content
Website content is provided for general informational purposes only. It is not electrical, legal, safety, engineering, or code compliance advice. Service recommendations, prices, availability, coupons, financing, and promotions may change without notice.
No Emergency Reliance
The website, chat, forms, and messaging tools are not intended for emergency use. If you are experiencing an electrical emergency, fire, shock hazard, life-safety issue, or other urgent condition, call emergency services or contact us directly by phone.
Scheduling and Estimates
Online scheduling, booking requests, forms, or chat interactions do not guarantee appointment availability, technician dispatch, pricing, or service completion. Estimates may require inspection and may be subject to additional terms.
Intellectual Property
All website content, including text, graphics, logos, images, videos, design elements, icons, and code, is owned by or licensed to TE Certified Electrical, Plumbing, Heating & Cooling or its providers and may not be copied, modified, distributed, or used without permission, except as allowed by law.
User Submissions
If you submit reviews, comments, photos, videos, service details, or other content, you represent that you have the right to submit it and grant us permission to use it to respond to your request, provide services, operate our business, improve our services, and, where permitted, display or use feedback for marketing.
Third-Party Links and Tools
The website may link to or integrate third-party websites, maps, payment pages, financing providers, review platforms, social media platforms, scheduling tools, or other services. We are not responsible for third-party content, policies, or practices.
Disclaimer of Warranties
The website is provided on an “as is” and “as available” basis. We do not warrant that the website will be uninterrupted, error-free, secure, or free from harmful components.
Limitation of Liability
To the fullest extent permitted by law, TE Certified Electrical, Plumbing, Heating & Cooling and its owners, employees, contractors, providers, and affiliates will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from website use.
Governing Law
These Terms are governed by the laws of Georgia, without regard to conflict-of-law rules, unless applicable law requires otherwise.
Contact
Questions about these Terms may be sent to info@tecertifiedelectricians.com.
7. Accessibility Statement
TE Certified Electrical, Plumbing, Heating & Cooling is committed to making its website accessible and usable for all visitors. We aim to follow recognized accessibility practices and improve the website over time.
Accessibility Support
If you have difficulty accessing any content, feature, form, document, or functionality on https://www.tecertifiedelectricians.com, contact us at info@tecertifiedelectricians.com or 770-667-6937. Please describe the issue, the page URL, your preferred contact method, and the assistive technology or browser you are using if relevant.
Ongoing Efforts
We may conduct periodic reviews, update website templates, improve form labels, add alternative text, improve keyboard navigation, and address reported accessibility issues.
