Troubleshooting Electrical Problems | TE Certified Electricians

Q: What sort of problems can you fix?

A: TE Certified Electricians are trained and experienced electrical problem solvers. We have successfully tracked and solved thousands of electrical problems, and we can solve yours too. Whether you’ve lost power to part of your home, have lights that flicker, or switches that are humming, we can fix it. More importantly, we will fix it right.

Q: I lost power to an area of my home, but no breakers are tripped. What is wrong?

A: This means you have a damaged or broken circuit hidden somewhere in your home. Finding and repairing this type of problem can be difficult. But don’t worry, because we are experts at troubleshooting.

Q: My breaker will not reset. Does that mean it’s broken?

A: Probably not. Breakers are designed to shut-off power when they detect problems on a circuit. The more likely cause is a problem somewhere on your circuit. Do not make multiple attempts to turn “on” a breaker that is tripping. This can be very dangerous and cause further damage to your electrical system. Let us find the problem, and then we can safely restore power to that circuit.

Q: What is the sizzling or cracking sound I hear coming from my electrical panel?

A: That is the sound of an electrical hazard! If you hear sizzling, crackling, or popping noises coming from your electrical panel, call a qualified electrician ASAP.

Q: Why do my light bulbs burn out quickly?

A: This is a common problem but the causes vary. First, make sure you are using the correct wattage bulb for that light. If your bulb gets too hot, it will burn out the filament. Second, have a qualified electrician check the connections and sockets in your fixtures. Third, consider switching to LED bulbs in frequently used rooms like kitchens. In a room with 6-12 regular recessed lights, you can reasonably expect to change a bulb every 2-3 months (this is assuming that each individual bulb lasts 1-2 years on average!). If you install LED bulbs, you will need to replace your bulbs almost never. We carry high quality LED bulbs on our trucks.

Q: Why are all my lights getting really dim or really bright?

A: This is a very serious problem! Unplug any sensitive electronics in your home and immediate call a qualified electrician to troubleshoot the problem. Whole house power fluctuations can seriously damage your home. This issue is generally caused by problems in your main electrical service, electrical panel, or meter housing. This problem can also be caused by your power company connections. Regardless of the problem, we will find it very quickly and help you get it resolved ASAP.

Q: Why is half the power in my home out?

A: This is actually a common problem because most homes in Atlanta operate on one “phase” split into two main power feeds. If one of these power feeds fails in your panel or meter, you will lose roughly half the power to your home. This problem can also be caused by your local power company. Regardless of where the problem is coming from, we will find it very quickly. We recommend getting this issue checked out ASAP.

Q: What does troubleshooting cost?

A: We charge $149 for residential power problem calls. This includes the service call, the solution-guaranteed troubleshooting, and any minor adjustments the system might need. After finding the problem, we will give you the exact cost to fix it and options so you can make an informed decision about your home. Whatever you decide, we will be ready to do the work right away.

Q: What if it takes longer than expected to find the problem? Do you charge extra?

A: Nope. We offer flat-rate pricing for troubleshooting. That means you don’t have to watch the clock while we work, and you’ll never pay for someone’s training. We will charge the same flat-rate price even if the problem turns out to be harder to solve than originally anticipated.

Q: What kind of warranty do you provide for troubleshooting?

A: All of our troubleshooting is solution-guaranteed. That means we will accurately identify the problem and provide a complete solution. We warranty all complete solutions for life. A band-aid or basic repair is always an option, but those types of repairs cannot be guaranteed. Regardless of your budget, we will work with you to get your home as safe as possible.

Q: Do you repair appliances?

A: No, we leave that up to trained appliance repair techs. However, we can troubleshoot and solve any power issue leading up to your appliance. That means if your dryer, dishwasher, or hot tub is not getting correct power, we are the ones to fix it. In other words, we can troubleshoot and repair the power from your electrical panel all the way to your appliance, but not inside the appliance.

Q: Do you repair outdoor wiring issues?

A: Yes, we troubleshoot outdoor wire, circuits, and lights. And if, after troubleshooting, we find you have a bad circuit buried in the yard, we can repair it. We have special locating devices and tracers that make repairs possible, which is a good thing. Replacing the entire circuit can be expensive.

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How We’re Qualified

There are a lot of electric companies in Atlanta wanting your attention, especially when you have the least amount of time imaginable! So our promise is simple: If you see an electrician in our uniform, he’ll be both state-licensed and TE-Certified. TE Certified techs are specialists. They are also W-2 employees of our company which means they answer to us for every minute they’re in the field, at your home, and working on your equipment. And believe it or not, we probably require better work performance than even our customers!

Our technicians complete many hours of extensive in-house training, and pass written exams, code testing, and hands-on skill assessments. But their training doesn’t stop there. Mandatory weekly training sessions keep them up-to-date on the latest in electrician trends; the newest innovations; and the city, state and federal electrical guidelines.

While there may be several ways to handle your electrical needs are “OK,” we follow an extensive set of “best practices” that we are constantly sharpening so you know you’re getting the best quality workmanship in Atlanta.

We Drive Fully-Stocked Service Vans

te-repair-van-380x188 We send out our electricians “Ready to Work.” Even if your appointment is just an estimate, if you’re confident with our company (and we’re sure you will be!), you can decide to go ahead and complete the work right then. Since electrical is our business, our service vans carry the latest in technology and diagnostic devices, the best time-tested tools and equipment of our trade, and the electrical repair parts we use all of the time. We restock daily to make sure the one showing up in front of your house is fully-equipped to meet your project head-on. Even if you decide on a major installation, our technicians have everything they need to get the work started. Regardless of your project, we show up ready to get the job done.

Electrical Problems and Troubleshooting

How We’re Qualified

We Drive Fully-Stocked Service Vans